Customer Support Home

In order to get all your gaming or website issues and questions answered, follow these simple steps. Please start with number one and work your way down, there is a lot of useful information in the FAQ section, manual and knowledge base.

	1. FAQ’s Looking for a quick easy searchable solution? Check out the most commonly asked questions, these are updated often with real user comments and solutions. more
	2. Game Manual Having trouble figuring out how the game works? Click here for the reference guide on everything you need to know about this virtual world. more
	3. Helpdesk In order for our team to better serve you, we have a Help Desk Ticketing system to help you reach a immediate fix for all your gaming issues. Every support ticket request is assigned a unique ticket number which you can use to track the progress and responses online. more
	4. Live Support We offer LIVE Support! If you feel you are unable to reach an immediate fix, feel free to log into Live Support to speak with a live Customer Support Service Representative! Currently Live Support is offered Monday-Friday 9:30-5:30pm (EST). more
	5. Knowledge Base The knowledge base allows you to find the answer quickly without having to look through the game manual. Find your answers here for the website and the game. more
	6. Forum In our forums section you can have online discussions with other users or administrators, ask or answer questions in the forum of a post or thread. more

For billing inquires and questions regarding your charges, please click here